The TrinWare Difference

Looking for a new Managed Service Provider (MSP), a partner for custom computer hardware ventures, or both? TrinWare is your ideal choice.

Finding the right MSP or custom hardware partner can be overwhelming, but we’ve worked hard to stand out amongst the competition to offer you quality services and computer hardware while becoming an extension of your team.

We’ve diligently worked to figure out what makes us truly different. We don’t want to give you empty claims, but rather proof that our unique differences can be the missing piece that helps you solve your current frustrations and reach your goals.

Let’s talk about some of those concrete differences.

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The Other Guys: How TrinWare is the Goldilocks of Providers

We are the Goldilocks in our space.
Most of our competition falls into two non-Goldilocks categories:

  • This type of service, while on the lower end of the price spectrum, has its downfalls.
    • Support is hourly.
    • Typically, no cybersecurity support.
    • Reactive IT solutions rather than proactive strategies.
    • No IT consulting
    • Every minute is billable.
  • This type of service tends to be on the higher end of the price spectrum and has several additional downfalls.
    • Tend to be higher priced despite offering similar support plans as TrinWare.
    • Focus on the enterprise market.
    • Often geared towards the enterprise space.
    • Expand aggressively by acquiring mid-sized MSPs.
    • Use non-local technicians.
    • Experience high IT technician

We have been very successful stepping in to help break/fix IT clients that have outgrown that support model due to their growth or cybersecurity concerns. Similarly, we’ve been a refreshing change for companies feeling overlooked and forgotten after their local MSP was acquired by a larger conglomerate. The personalized service that attracted them to hire the original MSP has faded into the distance as their old techs have moved on, they’ve had three account managers in the last year, and the conglomerate has changed names twice over the last contract.

By choosing TrinWare, you can reclaim the reliable, personalized service you deserve.

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What Makes Our MSP Solutions Different?

Let’s be real – some local MSPs also consider themselves to be a “Goldilocks” option. What sets us apart is our combination of scheduled monthly onsite visits, cybersecurity expertise, full-service computer hardware division, and our Linux support.

Let’s talk more about those difference makers.

Unlimited onsite and remote support from local technicians and scheduled monthly onsite visits.

Most of our competitors don’t include scheduled onsite visits. National MSPs only offer remote support, while many local partners provide “unlimited onsite support” without proactive monthly visits. If necessary, they will come onsite to fix an issue, but often this model of support leaves clients complaining that “they never come onsite anymore”. So, while it looks good on paper, the reality may result in a bigger pain point than help.

We believe scheduled onsite visits are crucial because:

  • Your onsite IT technician becomes an expert of your business, as if they have an office down the hall. They know you, your business, and your systems.
  • “Small”, unreported issues accumulate when nobody comes on site. Scheduled onsite visits allow us to address these issues promptly, preventing more critical issues.
  • During these visits, we can also help your employees better utilize available technology. We often hear, “Is there a better way to do this?” This is where we excel, making a real difference.

Full-service computer hardware division that manages the lifecycle of your hardware and centralizes your purchases.

Most competitors lack expertise in hardware procurement, often resorting to suggesting random links to computer parts to purchase or offering generic stock PCs with little to no thought behind specific usage and spec needs. At TrinWare, we demonstrate this advantage through our new-hire onboarding. Rather than scrambling to find a suitable PC, we can store PCs at our warehouse. Then your HR team submits an onboarding form to us. Our technicians retrieve the PC out of warehouse inventory, images and customize the system in our production facility, and then we can deliver or ship to your new employee. This means your new employee starts Day 1 with a fully functional device to hit the ground running. If the day comes that the employee leaves, simply submit an offboarding request, and we will reverse the setup and refurbish the PC for the next hire.

Experts in cybersecurity standards list NIST, CMMC 2.0, PCI, HIPPA & Hitrust, DFARS, ISO

  • Some of our competitors have good cybersecurity divisions, some do not. Typically, someone that has a break-fix IT provider who does not do much at all in the cybersecurity space will get dinged by an auditor or a warning or one of these compliance bodies updates their standards and starts publishing noncompliance fine warnings to their professional groups. We have the expertise and drive to handle these situations proactively. – One current important example of expertise needed is around CMMC 2.0. This is for government contractors, and it’s very serious. A lot of MSPs aren’t positioned to support these clients. And as of 12/31/2023 the DOJ published updated guidelines (2.0) for final approval that will be mandatory full compliance in 2025.
  • Every subcontractor manufacturing company that has been making widgets for 20 years for another company that puts them on a Boeing product is going to have to get up to compliance and quick. Their current IT provider probably can’t get them there. They will be subject to government approved third party auditor enforcement.
  • We are unique in that we are positioning ourselves to serve this need. Most of our competition in the CMMC compliance space is focused on Enterprise Prime contractors. Our focus is on these SMB subcontractors who will be held to the same compliance standards.

We support Linux environments on the MSP and Custom Computer Division

True Linux support is incredibly rare; most exclude Linux systems from their support agreements. Technicians capable of Linux support are scarce in the MSP space. While every MSP supports Windows and some also handle Apple devices, very few specialize solely in Apple products, and Linux remains untouched by most. We support all three. We know this will not be important to everyone, as Linux use is rare today. But if you have Linux at your company, we can ensure comprehensive support for your systems.

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What Makes Our Custom Computer Hardware Solutions Different?

We’ll take over end-to-end fulfillment of your turnkey solution, from branding to kitting and even imaging of your PCs.

Very few of our competitors do what we do, and even if they do part of it well, often they jump out of the complete fulfillment of solutions. They only build the desktop business computers and send them. We brand the computers and add everything required to make it “ready to go” for you.

Exclusive SOP and SOW driven state-of-the-art technical production facility ensures quality of your delivery and product every time.

Unlike other custom computer hardware companies, we prioritize standard operating procedures (SOPs) and statements of work (SOWs) to ensure meticulous quality assurance and full customization. We delve into the specifics, from tailoring the Windows interface to placing necessary labels on the device, leaving no detail overlooked.

Extensive manufacturer and distribution network, covering anything from PCs to cameras to projectors to…whatever you need.

TrinWare adeptly addresses and works to solve your hardware procurement needs, even sourcing items beyond our unusual inventory such as cameras, projectors, LED walls, and more, to ensure a comprehensive solution tailored to your requirements.

Learn more about our custom computer and hardware offerings.

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TrinWare is a world-class MSP with over 350+ combined years of experience and an attached hardware division that makes hardware procurement and IT lifecycle management easy.

When it comes to our MSP solutions, we are just the right size, being more experienced than a break-fix shop while being on site and present in your business the way a national provider simply cannot match.

We will show you that difference through our scheduled monthly onsite visits, our cybersecurity expertise, and our Linux support.

When it comes to hardware, we make custom, specialized PCs for SaaS companies, under our TrinOne brand, including digital signage, simulation, architectural and AR/VR. We handle the whole process and we do it well.

If these differences sound better than the frustrations you are having with current partners and line up with your business goals, let’s SET UP A CONSULTATION and dive in deeper to learn about your needs.

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