Problems Our Client Faced
The combination of fast growth and an understaffed IT department created the perfect storm of obsolete infrastructure and vulnerable systems for our client. As problems arose, their one outsourced IT technician was becoming overwhelmed with putting out fires. Some of the main issues our client faced were:
A host of legacy equipment that faced security risks
Lack of uniformity across their network
Slow response times
Difficulty responding to onsite IT needs
No standardized process for onboarding and offboarding employees
Lack of connectivity with their remote office
The company couldn’t keep up with the rapid changes in technology along with the growth of their company. When our client realized they needed a complete IT overhaul, they reached out to our team at TrinWare.
Our Solutions
Full Fortinet Stack Environment
We converted our client’s entire network stack to provide high-performance network security solutions that protect a network, users, and data from continually evolving threats, and implemented fortinet firewalls, switches, and access points.
VPN Tunnels
To improve connectivity between offices and at-home workplaces, we created VPN tunnels to keep data safe and encrypted as it travels and ensure that everyone had access to the information they needed as safely as possible.
Customized Computer Solutions
Customized computer solutions were essential for creating client-branded machinery that improved uniformity and efficiency, and once we streamlined their client processes, their response time went from days to minutes.
Standardization
For standardized offboarding and onboarding, we created a digital document that allows our client to determine what applications, file shares, and type of computers each employee has access to better track device management and employee access.
Microsoft Security
The company’s cybersecurity practices needed major adjustments, so we implemented several Microsoft security policies in their systems and installed SentinelOne—the new standard in autonomous cybersecurity—on every piece of technology, including workstations and servers.
Weekly Security Audits
To ensure that our client’s IT systems are staying in perfect shape, we are performing weekly security audits. As the company grows, we’ll scale its technology along with them so that its IT is never an obstacle to its success.
Our Results
Since contracting with Trinware for managed IT services, our client has experienced a quick return on their investment. They’ve seen more uniformity, security, connectivity between offices, and their executive-level managers are impressed with the results. Measurable results include:
- Response time went from days to minutes
- Microsoft security best practices were implemented
- Developed a 5-year plan for their infrastructure to remain future-proof
The first month of Trinware’s services was the first time in 2 years that I didn’t have employees complaining about IT.
-Our client
Get These Results for Your Business
Trinware is there to quickly help them with any issues, reducing downtime and troubleshooting by internal staff. Our clients’ success is our success, and we can help you achieve an IT infrastructure that supports success at every turn.
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